On completion of the training participants should be able to:

• Have a general overview and understanding of the corporate environment.
• Have enhanced customer service skills.
• Have enhanced job seekers’ profile in the employment market.
• Be able to relate with customers on a more professional level by possessing better communication skills.

• Course Introduction
• Measuring Customer Service effectiveness
• Communication Skills/Customer contact technicalities
• Dealing with difficult customers/clients and their complaints
• Exceeding Customers expectations
• Customer Recovery
• Personal Branding vs Brand Image
• New Trends in Customer Service
• Managing Stress

This course is designed for

• Graduates or Students desirous of making a career as Customer Service representative.
• Public Relations & Sales Support Personnel.
• Protocol and Corporate Services Personnel.
• Frontline staff of organization/agencies.
• Flight Attendants
• Meet and greet personnel of large organization
• Airport General Operations Personnel
• Travel Agency Personnel
• Ticketing and Reservation Officers, Check-In Staff
• Baggage Service Officers, Cargo and Receiving Agents