IATA International Travel & Tourism + EBT Training Programme – Foundation Level

Course Objectives

On completion of the training, participants should:

  • Be proficient in the use of Global Distribution Systems.
  • Be able to complete international travel documents in accordance with the applicable IATA rules and procedures.
  • To answer customer queries, quote rates & supplements, explain conditions and book tour products.
  • Make appropriate travel arrangements and reservations
  • Calculate and quote appropriate airfares
  • Acquire the necessary skills and knowledge to ensure that front-line contact with the customer is remarkable

For whom

  • Students and graduates who wish to start a career in the travel industry
  • Travel Consultants
  • Airline Personnel
  • Tour Operators who deal regularly with travel agents
  • Personnel of companies responsible for making travel arrangements

Course Content

  • Airfares & Ticketing + EBT (Electronic Booking Tool)
  • The Business Environment of the Travel and Tourism Industry
  • Geography in Travel Planning
  • Travel Formalities
  • Land Transport Rail 1
  • Land Transport Car Camper
  • Hotels
  • Water Transport Ferry
  • Tour Package 1
  • Air Transport Essentials
  • Customer Services
  • Technology in the Travel industry 1