On completion of this training, participants should be able to:

• Acquire managerial skill necessary to perform effectively in travel organizations
• Develop skills to distinguish a manager’s duties and responsibilities within the travel organization
• Be able to inspire and motivate subordinates
• Be able to develop and harness his/her negotiating skills
• Become part of the global network of IATA certified travel and tourism professionals

This course will equip participants with the following skills and knowledge:

• For young school leavers
• Ticketing & Reservation Officers in Corporate Services Unit of organisations.
• Protocol & Corporate Services Managers.
• Airlines Sales & Marketing Officers
• Travel Agency Front Desk Officers, Supervisors and Managers
• Airline Commercial Officer

• Managerial Skills
• Negotiation Skills
• Special Interest travel & tour production
• Meetings, Incentives, Conferences & Exhibition
• Administration and Marketing
• Technology in the travel industry