IATA Managing the Travel Business

Course Objectives

On completion of this training, participants should be able to:

  • Acquire managerial skill necessary to perform effectively in travel organizations
  • Develop skills to distinguish a manager’s duties and responsibilities within the travel organization
  • Be able to inspire and motivate subordinates
  • Be able to develop and harness his/her negotiating skills
  • Become part of the global network of IATA certified travel and tourism professionals

For whom

This course will equip participants with the following skills and knowledge:

  • For young school leavers
  • Ticketing & Reservation Officers in Corporate Services Unit of organisations.
  • Protocol & Corporate Services Managers.
  • Airlines Sales & Marketing Officers
  • Travel Agency Front Desk Officers, Supervisors and Managers
  • Airline Commercial Officer

Course Content

  • Managerial Skills
  • Negotiation Skills
  • Special Interest travel & tour production
  • Meetings, Incentives, Conferences & Exhibition
  • Administration and Marketing
  • Technology in the travel industry