Passenger Handling Programme

Course Objectives

upon completion of this course, participants will be able to

  • Understand Departure, Arrival and Transfer processes
  • Gain insight into rules, regulations, safety and security as it affects the aviation industry
  • Understand Air travel geography, Travel formalities and Air Passenger Services
  • Use the “ideal” process for passenger and baggage that successfully pass through all airlines and government authorities at airports
  • Understand the various entry codes and abbrevations contained in different type of tickets
  • Use and interprete the listed terms and definitions and codes used in airlines reservations

For whom

  • Airlines Front Desk Personnels
  • Protocol Officers
  • Airlines Public Relations Officers
  • Meet and Greet Personnel
  • Managers/Station Managers
  • Airline Supervisors
  • Luggage Handlers
  • Ticketing Officers
  • Cabin Crew
  • Those who want to pursue a career in the industry & others who are already in the Aviation industry but without the required qualification/certification

Course Content

  • History of aviation
  • Phonetic alphabets
  • City and airport codes
  • The airport
  • Travel formalities
  • Passenger handling process
  • Safety and Security
  • Arrivals and departures
  • Passenger ticket and baggage check
  • Introduction to customer service
  • Behind the Frontline & On the Frontline
  • How to deal with difficult customers
  • Managing stress