upon completion of this course, participants will be able to

• Understand Departure, Arrival and Transfer processes
• Gain insight into rules, regulations, safety and security as it affects the aviation industry
• Understand Air travel geography, Travel formalities and Air Passenger Services
• Use the “ideal” process for passenger and baggage that successfully pass through all airlines and government authorities at airports
• Understand the various entry codes and abbrevations contained in different type of tickets
• Use and interprete the listed terms and definitions and codes used in airlines reservations

• Airlines Front Desk Personnels
• Protocol Officers
• Airlines Public Relations Officers
• Meet and Greet Personnel
• Managers/Station Managers
• Airline Supervisors
• Luggage Handlers
• Ticketing Officers
• Cabin Crew
• Those who want to pursue a career in the industry & others who are already in the Aviation industry but without the required qualification/certification

• History of aviation
• Phonetic alphabets
• City and airport codes
• The airport
• Travel formalities
• Passenger handling process
• Safety and Security
• Arrivals and departures
• Passenger ticket and baggage check
• Introduction to customer service
• Behind the Frontline & On the Frontline
• How to deal with difficult customers
• Managing stress